Responsible gambling

Responsible Gaming at Casino Sault Ste Marie

At Casino Sault Ste Marie, we take responsible gaming seriously and provide a range of tools to help you manage your play.

Voluntary Self-Exclusion

We encourage players who feel they are experiencing difficulties with their gambling habits to contact our staff or visit the AGCO website for information on Voluntary Self-Exclusion. This is a proactive measure that allows individuals to exclude themselves from gaming premises, including Casino Sault Ste Marie.

Deposit and Spending Limits

To help you keep track of your spending, we offer the option to set deposit limits through our Player Services department or at one of our cashier's cages. These limits can be adjusted at any time by contacting us directly.

Time-Outs

If you are concerned that gaming is interfering with other aspects of your life, consider taking a break from playing games for a specified period of time using our Time-Out option.

Self-Exclusion Tools Online

Casino Sault Ste Marie offers self-exclusion tools online through the AGCO website. This feature allows individuals to exclude themselves from all Ontario Lottery and Gaming (OLG) gaming facilities, including Casino Sault Ste Marie.

In-Person Resources

• In-person counselling sessions can be arranged by contacting our Player Services department.
• Printed materials explaining odds, house edge, and available tools are usually found near entrances or players' club desks.
• Staff members receive training to recognize signs of problem gaming and direct guests to responsible gambling resources.

Online Tools

The Ontario Lottery and Gaming (OLG) website provides a range of online tools for those seeking assistance with their gaming habits. These include:

• Reality checks: session pop-ups that remind you how much time has passed.
• Session reminders: alerts sent to your mobile device when it's been too long since the last break.

Links to Support Organizations

Additional support can be found through various organizations, such as:

• ConnexOntario – a provincial resource providing access to problem gaming resources and confidential helpline services
• National Centre for Addiction and Mental Health (CAMH) - provides gambling addiction resources
• Ontario Problem Gambling Program – a resource centre offering information, support services, and treatment options for individuals affected by problem gaming.

Staff Training

To ensure our staff can assist you effectively, we provide regular training sessions to:

• Recognize signs of problem gaming.
• Provide guidance on available responsible gaming tools.

Your well-being is our priority. We are committed to providing a safe gaming environment and supporting those who may be struggling with their gaming habits.

This page was updated on March 2024.